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Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

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Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

Business size

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Your market interest

Which international markets interest you?

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General enquiries

Address

The Hongkong and Shanghai Banking Corporation Limited
4th Floor, HSBC Centre
18, CyberCity, Ebene
Mauritius

HSBC Bank (Mauritius) Limited
6th Floor, HSBC Centre
18, CyberCity, Ebene
Mauritius

Telephone

+(230) 403 8333

Fax

+(230) 403 0999

Raising your concern with us

Introduction

At HSBC, we want to ensure you get the best of our services. If, at any time, you believe that our services do not meet your expectations, we want to hear from you.

You may choose to contact us in any of the following ways. We will ensure that your concerns are promptly dealt with.

Option 1: Customer Complaints Manager

A dedicated customer complaints manager is available to attend to your complaints.

Please write to:
Customer Complaints Manager

HSBC Bank (Mauritius) Ltd
6th Floor, HSBC Centre,
18 CyberCity,
Ebene

Option 2: Hotline

If you want to raise any concern that you have, please feel free to call our Hotline on 800 1234*.

Lines are open from 8.45 am to midnight everyday.

* For security purposes, your conversation with us may be recorded

Option 3: Online

Customers preferring electronic mail can write to complaints@hsbc.co.mu.

Alternatively, click here to submit a complaint form.

Notes

Please be advised that if you are not satisfied with the reply provided to you, or you do not receive a reply from the bank within 3 months as from the date of your complaint, you may refer your complaint to the First Deputy Governor Bank of Mauritius, specifying the nature of your complaint, the redress sought for and the reasons for your dissatisfaction duly accompanied by the following documents:

(i) a copy of the complaint made to the bank;
(ii) a copy of the reply made by bank; and
(iii) any other document or information which may be of relevance to the complaint

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