HSBC Safeguard

Personal Banking

Call us on: 800 1234

Corporate Banking

Please contact your Relationship Manager

Protecting you from fraud and financial crimes

In today’s increasingly connected world, it’s more important than ever to ensure your security – especially when it comes to banking. That’s why we’re introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crimes across our global processes and systems.

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide some new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

What will we do with your data?

The sole purpose of gathering this information is to strengthen our systems and processes so as we can better protect both our customers and the bank against financial crimes. We take our obligation to protect your data very seriously, so all the information you provide will be subject to the HSBC Group's high data and security standards. The intent is only to use this information for your protection and will NOT be used by any third parties for marketing purposes.

What do you need to do next?

You don't need to do anything at the moment. In order to manage the process, we'll be contacting customers individually on a phased basis to let them know when they need to update their information. Depending on your contact preferences, look out for an email or a letter in the near future.

Frequently Asked Questions

What is financial crime?

What is HSBC Safeguard?

What are sanctions?

Why is financial crime suddenly of concern to the bank?

What is the link between financial crimes, and you or your business?

What information we're likely to request?

How will this information protect you or your business?

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