COVID-19: Customer support and our action plan

Over recent weeks, China has eased most of the initial restrictions put in place to contain the spread of the Covid-19 outbreak. The country is going back to work, reopening its factories and businesses, while providing a case that others can learn from. HSBC recently hosted a webinar featuring a panel of experts to discuss how businesses are responding to the new environment.

How are businesses in China emerging from Covid-19?

14 May 2020 Panel:

  • Jane Sun, Group CEO, Trip.com
  • Stuart Tait, Regional Head of Commercial Banking, Asia-Pacific, HSBC
  • Frank Fang, Head of Commercial Banking, China, HSBC
  • [Facilitator] Divya Gopalan, News Anchor, Al Jazeera

As China emerges from COVID-19, businesses are finding themselves in an environment very different from the one prior to the outbreak. How to adapt and what to prioritise in these new conditions are pressing strategic questions that will affect how companies position themselves for the future.

Key insights:

  • Remaining flexible as behaviours continue to change, affecting not only what, but also where, how and when people consume.
  • The use of technology to adapt to changes, and prepare for future work environments.
  • Increasing supply chain resilience, with stock policies paired with a lack of supplier diversification hindering production as manufacturers come back online.

During the discussion our experts shared examples from businesses in China and lessons for other markets in the process of getting back to work.

We are doing everything we can to support our customers. Innovative ideas and strong efforts are needed to lead the recovery

JANE SUN, CEO, TRIP.COM

Trip.com emphasised working closely with their partners (hotels and airlines) to offer unique travel incentives, creating dynamism in the industry. They are also prioritising internal training so that the next generation of leaders have valuable experience from this crisis. Commenting on her approach, Jane said, "We are doing everything we can to support our customers. Innovative ideas and strong efforts are needed to lead the recovery".

The adaptation of existing business models to respond to emerging market opportunities was a consistent theme among HSBC clients in China as they navigate the current conditions. Stuart highlighted that, "One of the key changes in consumer behaviour is purchasing online, at home and outside of normal business hours. The companies who can adapt to these changes will perform the best".

Frank highlighted that "China is 8-10 weeks ahead of the recovery cycle compared to other countries, providing a valuable reference for the rest of the world". For companies outside of China getting back to work and putting in place contingency plans to increase responsiveness will be key. Additionally, there should be an emphasis on technology adoption driven by the increases in demand for contactless services and electronic transactions.

China is 8-10 weeks ahead of the recovery cycle compared to other countries, providing a valuable reference for the rest of the world

FRANK FANG, HEAD OF COMMERCIAL BANKING, CHINA, HSBC

Disclaimer

The views and opinions expressed in the materials circulated before and after the webinar, during discussions and presentations at the webinar and any post-webinar materials, are those of the individuals and/or the organisations represented by the individuals and do not necessarily state or reflect those of HSBC. HSBC makes no representation or warranty (expressed or implied) of any nature, nor accepts any liability or responsibility with respect to the completeness or accuracy of any information, findings, projections, representations or warranties (expressed or implied) in, or omitted from, the webinar materials or the webinar itself.

Contact us

Call us on: +(230) 403 8333

Request a callback

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  1. Current: Step 1 of 2 01
  2. 02 Step 02

Reason for contacting us

Enter a topic
Enter a topic

Contact details

Please enter your name
Please enter your telephone number

When may we call you?

Preferred time of day

We will call you within the next 3 business days

Back

Request a call-back - Your business interests (optional)

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  1. 01 Completed Step 01
  2. 02 Current Step 02

Business size (optional)

Your business turnover

Your industry sector (optional)

Your market interest (optional)

Which international markets interest you?

Add your business interests

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

Business size

Your business turnover

Your industry sector

Your market interest

Which international markets interest you?

Request a callback

  • Sorry

We’ve encountered a problem

We couldn’t send your message. Please try again, return later or call us on

+(230) 403 8333

Request a callback

  • Thank you

We’ll be in touch

A Relationship Manager from HSBC Mauritius will give you a call within three business days.

Your interests

  • Business name:
  • Turnover:
  • Sector:
  • Location:
  • International markets:

Add your business interests

We won’t sell your data or misuse it. Read how we handle your details in our cookie policy.

Contact us

Call us on: +(230) 403 8333

Request a callback

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  1. Current: Step 1 of 2 01
  2. 02 Step 02

Reason for contacting us

Enter a topic
Enter a topic

Contact details

Please enter your name
Please enter your telephone number

When may we call you?

Preferred time of day

We will call you within the next 3 business days

Back

Request a call-back - Your business interests (optional)

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  1. 01 Completed Step 01
  2. 02 Current Step 02

Business size (optional)

Your business turnover

Your industry sector (optional)

Your market interest (optional)

Which international markets interest you?

Add your business interests

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

Business size

Your business turnover

Your industry sector

Your market interest

Which international markets interest you?

Request a callback

  • Sorry

We’ve encountered a problem

We couldn’t send your message. Please try again, return later or call us on

+(230) 403 8333

Request a callback

  • Thank you

We’ll be in touch

A Relationship Manager from HSBC Mauritius will give you a call within three business days.

Your interests

  • Business name:
  • Turnover:
  • Sector:
  • Location:
  • International markets:

Add your business interests

We won’t sell your data or misuse it. Read how we handle your details in our cookie policy.

HSBC tops trade finance poll

HSBC has been named the world’s leading bank for trade finance for the third year in a row in the Euromoney Trade Finance Survey.

HSBC tops Asiamoney’s Offshore RMB Poll for the eighth year in a row

HSBC has been voted the best overall provider of offshore renminbi (RMB) products and services in Asiamoney’s Offshore RMB Poll 2019.

ASEAN – The future starts here

The 50th anniversary of ASEAN brings with it a new era of investment and trade

You are leaving the HSBC Commercial Banking website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.