COVID-19: Customer support and our action plan

Back to COVID-19: Customer support and our action plan

Ways to bank

In the current circumstances, we understand that you may not wish to, or be able to, visit a branch. To help you with your business continuity work environment, which may become virtual, or where conventional paper flow is not possible, you can take advantage of HSBC’s digital tools. We will assist customers to shift on to our digital platforms to enable transactional banking and the flow of trade to continue uninterrupted.

  • HSBCnet - Manage your accounts across geographies and entities online at anytime. Through HSBCnet, you can continue to make all your payments during restricted time periods such as salary payments, vendor payments, local and cross border payments. The Mobile Authentication functionality is another convenient way to access the HSBCnet services, as opposed to a physical security device. Use Track Payments service to easily find a payment, track its status, and see if you need to take further action. You can also verify transactions and balances in Account Information.

If you require any support on HSBCnet or on any operational activities to iron out any issues you may face during this situation, please contact your Relationship Manager or Client Service Manager directly.

Need help?

Get in touch to learn more about our banking solutions and how we can help you drive your business forward.