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Customer Notice: Temporary email disruption   Collapse

Dear Customers,

A global disruption with Microsoft Outlook is affecting some email communications. Our banking services and operations remain fully functional.

For urgent payments, instructions or deadlines, please contact your relationship manager or primary contact. If unavailable, use the direct lines below:

Contact Direct line
Customer service 5480 7347 / 403 8369
HSBCnet 403 0715 / 5421 7406
Markets 403 8354 / 403 8356
Securities Services 403 0328 / 403 0709

Please don’t resend emailed instructions until receipt is confirmed, to avoid duplication.

Please stay alert to fraud. HSBC will never ask for your PIN, password, OTP or for funds to be moved to a “safe account”. Ignore messages asking you to “restore” or “verify” your account and contact us if you’re unsure.

We’re working with the IT service providers to restore email service and apologise for the inconvenience. Thank you for your patience.

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