Our business has been built on trust between our customers and ourselves. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:
By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.
This section provides specific details of how we treat any personal information you might wish to provide us when you visit this site.
Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the setting on your browser. However, you will be unable to enter certain part(s) of our website, including online@hsbc.
Occasionally we may collect personal information from visitors to this site and those individuals that participate in a contest or promotion (online or over the telephone, or at one of our branches). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.
You can choose to receive marketing and other promotional materials by e-mail. If you do receive e-mail or promotional direct mailings, you will always have an opportunity to opt-out.
If at any time you would like us to cease sending you direct mailings, please contact our representatives at our Call Centre by calling (230) 800 1234.
If we do ask you to provide personal information, we will always specify the purpose for which such personal information is collected and ensure that it is only used for the purpose specified at the time of collection.
The Statement is intended to notify you why personal data is collected, how it will be used and to whom data access requests are to be addressed.
Why we collect your data - we collect your personal information to carry out and administer our services to you and in an effort to improve your customer experience. Without such data the Bank may be unable to open or continue accounts or establish or continue banking facilities or provide banking services.
Data is also collected from customers in the ordinary course of business to continue the banking relationship, for example, when customers write cheques or deposit money.
How your data may be used - Data relating to a customer may be used to:
Disclosure of your personal information - Information held by the Bank relating to a customer will be kept confidential but the Bank may provide such information to the following parties for the purposes set out in paragraph (c):
Requests for access to data or correction of data or for information regarding policies and practices and kinds of data held should be addressed to:
The Hongkong and Shanghai Banking Corporation Limited
IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out above. Thank you for choosing HSBC.